Everything you want to know before working with us. Can't find your answer? Just ask us.
Web Design
How long does a website project take?
Most sites launch within 10–14 business days. Larger projects (e-commerce, custom apps) may take 3–4 weeks depending on complexity and client feedback speed. We'll always give you a realistic timeline upfront.
What do I need to provide to get started?
A general idea of what you want, your logo (if you have one), and any content you'd like on the site. We guide you through the rest. Copywriting and logo design are available as add-ons.
Can you update my existing website instead of rebuilding it?
Yes! We can redesign or update existing sites. It depends on the current setup — we'll assess what makes sense technically and budget-wise before recommending anything.
Do you build e-commerce stores?
Yes. We build WooCommerce and custom Node.js stores. E-commerce is available in the Authority Package or as a custom quote depending on the complexity.
How many revisions are included?
Most packages include 2–3 rounds of revisions. We work closely with you throughout the build, so major surprises are rare. Additional revisions beyond scope are billed at our hourly rate.
Pricing & Payments
How do payments work?
We require a 50% deposit to begin work and the remaining 50% on project completion. Monthly services (hosting, maintenance) are billed at the start of each cycle.
What payment methods do you accept?
We accept bank transfer, PayPal, and most major credit cards. Get in touch and we'll confirm the best option for your location.
Do you offer payment plans?
Yes, on higher-tier packages, we offer split payment options (e.g., 3 instalments). This is noted on the pricing page for each plan.
Hosting & Maintenance
Do you provide hosting?
Yes! Domain + hosting + SSL are included in Starter and Growth web design packages for the first year. We also offer standalone managed hosting plans.
What happens if my site goes down?
On Growth and higher maintenance plans, we monitor uptime and respond quickly to any issues. We'll notify you immediately and work to restore service as fast as possible.
Can I cancel hosting at any time?
Yes. Monthly plans can be cancelled with 30 days' notice. Annual plans can be cancelled at renewal. You own your content, and we'll help you migrate if you leave.
Still have a question?
We're happy to answer anything directly. Just send us a message.
